Internet of Things Platform

Shaped a hardware–software enterprise system for operational clarity

Context

An enterprise IoT initiative aimed to enable management and operations teams to monitor building performance in real time. The product needed to translate complex sensor data into actionable insight, simplify hardware setup for field technicians, integrate multiple backend systems, and support both executive overview and operational workflows. Software met physical hardware, and both had to work.

I took the role of design lead and product facilitator, leading persona and stakeholder synthesis, MVP definition using prioritization matrix, and MoSCo method, feature scoping with sales, engineering, and buiness, high-level interactive prototyping, hardware inclusive usability testing, as well as design direction with review cycles and enterprise customer feedback sessions.

The Challenge

The technical capability existed, but the product clarity did not. The risk was overbuilt dashboards, overcomplicated installation, and lost adoption at onboarding. To address that we distilled user types into two primary flows – executive oversight and operational management.

We reduced the first release to essential monitoring signals and avoided building full data exploration tools in MVP. Through testing real-world device installation with technicians, we simplified hardware activation of water measurement devices, portal activation flow, and on-site troubleshooting. After launch, we identified activation as weakest point and initiated mobile-assisted installation flow.

Outcome

As a result, we delivered a simplified, usable enterprise IoT interface, improved setup efficiency for technicians, increased clarity for management decision-making, and scaled lessons to related energy efficiency systems.